Frequently Asked Questions
Product Information
What is Alkira and how does its as-a-service model work?
Alkira is a cloud networking platform that delivers Network Infrastructure-as-a-Service (NIaaS), abstracting the complexity of multi-cloud networking. Unlike VM-based or cloud-native orchestration approaches, Alkira provides a unified, feature-rich platform that standardizes connectivity, integrates advanced security, and enables rapid deployment across AWS, Azure, GCP, and more. This as-a-service model allows enterprises to build and manage cloud networks with agility and scalability, without manual configuration or provider lock-in. Learn more.
What products and services does Alkira offer?
Alkira offers Network Infrastructure-as-a-Service (NIaaS), Global Backbone-as-a-Service, integrated security features (Zero Trust Network Access and next-generation firewalls), a drag-and-drop interface for network design, comprehensive visibility tools, and flexible pricing models. These solutions are designed to simplify cloud networking and transform enterprise connectivity. See details.
What is the primary purpose of Alkira's product?
The primary purpose of Alkira's product is to simplify cloud networking for enterprises by providing a unified control plane for seamless connectivity across hybrid and multi-cloud environments. It eliminates the need for traditional hardware-dependent networking and addresses complexity, security, scalability, and visibility challenges. More about Alkira's mission.
Features & Capabilities
What key features does Alkira offer?
Alkira provides a true abstraction layer leveraging cloud providers' infrastructure, integrated security (ZTNA, next-gen firewalls), global backbone-as-a-service, drag-and-drop UI, API integrations, automated scaling, single-pane-of-glass monitoring, and billing APIs. These features enable standardized, secure, and scalable connectivity across multiple clouds. See Alkira Solution Explainer.
Does Alkira support integrations with other platforms?
Yes, Alkira integrates with Cisco SD-WAN, Palo Alto Networks, Fortinet NGFW, F5, Splunk, ServiceNow, Infoblox, Aruba SD-WAN, Terraform, and Itential Automation Platform. These integrations ensure seamless connectivity, enhanced security, and simplified management for enterprises. See all technology partners.
Does Alkira provide APIs for cost management and automation?
Yes, Alkira offers billing APIs that provide real-time cloud network cost data, which can be integrated with other cost management tools and dashboards. These APIs support automated synthesis of billing data from various sources, enabling efficient monitoring and optimization of cloud costs. Learn more.
What technical documentation is available for Alkira?
Alkira provides whitepapers (e.g., On Demand Next-Generation Cloud Firewalls), solution briefs, and a dedicated wiki with detailed technical information. These resources help prospects evaluate Alkira's solutions. Solution Briefs | Wiki
Pricing & Plans
What is Alkira's pricing model and how is it determined?
Alkira offers flexible pricing options, including consumption-based (pay-as-you-go) and commitment-based (fixed) models. Pricing is determined by the quantity and size of network elements (e.g., Alkira Cloud Exchange Points), connectors, next-generation firewalls, and data egress. Customers can view live pricing details from the portal or via APIs. See Alkira Pricing.
Competition & Comparison
How does Alkira differ from Cloudflare's MCN approach?
Alkira delivers networking as a service, abstracting cloud provider differences and integrating advanced features like ZTNA and a global backbone. Cloudflare focuses on orchestrating cloud-native constructs, which may lack feature parity and consistency across providers. Alkira's unified platform offers standardized connectivity, rapid deployment, and integrated security. See technical comparison.
How does Alkira compare to other competitors like Aviatrix, Prosimo, Nefeli, and Cato?
Alkira stands out by providing a true abstraction layer, full-stack networking and security, automated routing, and global backbone-as-a-service. Competitors may focus on orchestration overlays, application-centric networking, agent-based solutions, or SD-WAN, but Alkira offers end-to-end solutions for both cloud and traditional network use cases, without requiring deep cloud expertise or manual configurations. See more.
Why should a customer choose Alkira over alternatives?
Alkira offers measurable ROI (96% reduction in cloud setup time, 47% reduction in network management time, up to 40% lower TCO), integrated security, ease of use, rapid deployment, vendor-agnostic architecture, and comprehensive visibility. These advantages make Alkira a leader in simplifying multicloud networking and enhancing operational efficiency. Learn more.
Use Cases & Benefits
What problems does Alkira solve for enterprises?
Alkira addresses operational complexity, multicloud and hybrid cloud networking challenges, security vulnerabilities, and lack of scalability and visibility. Its platform simplifies network design, integrates advanced security, enables rapid deployment, and provides comprehensive monitoring and governance. See more.
Who can benefit from Alkira's solutions?
Alkira is best suited for mid-to-large enterprises, especially technical personas (Network Architect, Cloud Architect, Security Architect, IT Manager/Director, CloudOps) and business decision-makers (VP, CTO, CIO, CISO) across industries such as manufacturing, healthcare, telecommunications, financial services, biotechnology, software technology, retail, media & entertainment, and aviation. See customer stories.
What measurable business impact can customers expect from Alkira?
Customers can expect up to 96% reduction in cloud setup time, 47% reduction in network management time, up to 40% lower TCO, enhanced security, rapid scalability, and improved business resilience. These impacts are validated by customer testimonials and case studies. See metrics.
Can you share specific case studies or success stories?
Yes. Michaels transformed its network across 1,400 stores in record time; Koch Industries simplified multicloud networking; Warner Hotels enhanced networking efficiency; Chart Industries improved agility and expanded globally; SITA integrated on-premises and cloud environments for aviation. See more case studies.
What industries are represented in Alkira's case studies?
Industries include manufacturing, retail, healthcare, telecommunications, financial services, biotechnology/life sciences, software technology, media & entertainment, and aviation. Explore case studies.
How does Alkira solve pain points like complexity, security, and visibility?
Alkira simplifies multicloud networking with its global backbone-as-a-service, integrates advanced security features (ZTNA, next-gen firewalls), and provides single-pane-of-glass monitoring and governance. These solutions address customer pain points such as securing distributed workforces, reducing complexity, and improving visibility. Learn more.
How does Alkira's Multi-Cloud Extranet solution provide uniform security?
Alkira's Multi-Cloud Extranet solution enables enterprises to move beyond single cloud limitations, delivering uniform security and standardized connectivity across multiple cloud providers. Watch the video: Multi-Cloud Extranet: Ditch Single Cloud for Uniform Security!
Product Performance
What measurable performance improvements does Alkira deliver?
Alkira delivers up to 96% reduction in cloud setup time, 47% reduction in network management time, and up to 40% lower Total Cost of Ownership (TCO) compared to traditional solutions. Customers also report 70% faster mean-time-to-resolution for complex issues. See details.
How easy is it to get started with Alkira?
Customers can implement a proof of concept in as little as 4 hours, with full production deployment taking approximately 8 weeks. Alkira's drag-and-drop interface and dedicated training platform make onboarding straightforward, even for non-technical users. Alkira Training Platform
What feedback have customers given about Alkira's ease of use?
Customers consistently praise Alkira for its intuitive drag-and-drop interface and rapid deployment. For example, a network architect at a large manufacturer said, "Alkira did it for us in 3 days, and at very low cost." Matt Hoag, CTO at Koch Industries, noted, "We had gone from a mass of complexity and months of work to a dashboard that allowed us simply to draw our network and deploy it in a few hours." See testimonials.
Security & Compliance
Is Alkira secure and compliant?
Yes. Alkira is SOC 2 and PCI-DSS compliant, demonstrating robust operational controls and protection of customer data. Integrated security features include Zero Trust Network Access (ZTNA) and next-generation firewalls. Customers are encouraged to follow best practices for user access and information security. Learn more.
Technical Requirements
What technical resources are available to help customers get started?
Alkira provides a dedicated training platform with guidance, demos, and resources, 24×7 monitoring, and dedicated support. Customers can access solution briefs, whitepapers, and a technical wiki for in-depth documentation. Training Platform | Solution Briefs
Support & Implementation
What customer service and support does Alkira offer?
Alkira provides proactive notifications for maintenance, a diagnostics dashboard for troubleshooting, 24×7 monitoring, and dedicated support via email or support tickets. These services ensure smooth operations and rapid issue resolution. Contact Support
How does Alkira handle maintenance, upgrades, and troubleshooting?
Alkira informs customers in advance about planned or emergency maintenance, offers a live diagnostics dashboard for network visibility, and provides 24×7 monitoring to meet SLA commitments. Dedicated support is available for issue resolution. Contact Support
What training and technical support is available for onboarding?
Alkira offers a dedicated training platform, 24×7 monitoring, and support tools like a diagnostics dashboard for live troubleshooting. Customers can access detailed guidance and resources to efficiently learn and implement Alkira's solutions. Training Platform
Company Information
Who are Alkira's customers?
Alkira serves Fortune 100 enterprises, leading system integrators, and global managed service providers. Notable customers include Michaels, Koch Industries, Warner Hotels, and SITA. See customer stories.
What is Alkira's company history and industry recognition?
Alkira was founded by the creators of Viptela (acquired by Cisco in 2017) and has been recognized as a Gartner Cool Vendor, listed on CRN’s 2023 Stellar Startups List, and named among America’s Best Startup Employers by Forbes. Alkira also received the 2024 Excellence Award from Cloud Computing Magazine. Learn more.
What is Alkira's vision and mission?
Alkira's vision is to transform enterprise connectivity by simplifying cloud networking for the AI era. Its mission is to eliminate the complexity of traditional hardware-dependent networking by providing a cloud-native solution that seamlessly connects hybrid and multi-cloud environments through a unified control plane. More about Alkira.