Frequently Asked Questions
Product Information & Registration
What is Alkira Network Infrastructure-as-a-Service (NIaaS)?
Alkira Network Infrastructure-as-a-Service (NIaaS) is a cloud-native solution that enables organizations to deploy, connect, and secure their global network infrastructure on-demand—without physical hardware or manual configurations. It provides scalable, enterprise-grade networking, integrated security, and unified visibility across hybrid and multi-cloud environments. Learn more.
How do I register and start using Alkira's multi-cloud network services?
To get started, simply register on the Alkira portal, draw your multi-cloud network using the drag-and-drop interface, and provision it with as-a-service ease. The registration portal is available at https://webdisk.alkira.com/register.
What is the main purpose of the registration page?
The registration page allows users to create an account and activate their Alkira license, granting access to Alkira's resources, solutions, and services. It is the starting point for building, connecting, and securing your network infrastructure on-demand.
Features & Capabilities
What key features does Alkira offer?
Alkira provides:
- Network Infrastructure-as-a-Service (NIaaS) for hybrid and multi-cloud environments
- Global Backbone-as-a-Service for scalable, low-latency connectivity
- Integrated security (Zero Trust Network Access, next-generation firewalls)
- Drag-and-drop interface for easy network design and deployment
- Single-pane-of-glass visibility and control
- Vendor-agnostic architecture
- Flexible pricing models
- Comprehensive integrations with leading technology providers
For more details, visit Alkira's Platform Page.
Does Alkira support integrations with other technology platforms?
Yes, Alkira integrates with Cisco SD-WAN, Palo Alto Networks, Fortinet NGFW, F5, Splunk, ServiceNow, Infoblox, Aruba SD-WAN, Terraform, and Itential Automation Platform. These integrations enable secure, scalable, and automated networking across cloud and on-premises environments. See all technology partners.
Does Alkira provide APIs for cost management and automation?
Yes, Alkira offers billing APIs that deliver real-time cloud network cost data, which can be integrated with other cost management tools and dashboards. These APIs support automated synthesis of billing data for ongoing cloud cost optimization. Learn more.
What technical documentation is available for Alkira's solutions?
Alkira provides whitepapers (e.g., On Demand Next-Generation Cloud Firewalls), solution briefs, and a dedicated wiki with detailed technical information. Access these resources at Alkira Resources.
Pricing & Plans
What is Alkira's pricing model?
Alkira offers flexible pricing:
- Consumption-Based Pricing: Pay-as-you-go based on actual usage of network elements, services, and traffic.
- Commitment-Based Pricing: Fixed pricing options for predictable budgeting.
- Pricing is determined by the quantity and size of network elements, connectors, firewalls, and data egress.
Live pricing details are available from the portal or via APIs. See Alkira's Pricing Page.
Security & Compliance
How does Alkira ensure security and compliance?
Alkira is SOC 2 and PCI-DSS compliant, demonstrating robust operational controls and protection of customer data. Integrated security features include Zero Trust Network Access (ZTNA) and next-generation firewalls. Customers are encouraged to manage user access and follow security best practices. Read more about Alkira's compliance.
Use Cases & Benefits
What problems does Alkira solve for enterprises?
Alkira addresses:
- Securing distributed workforce and applications
- Complexity in multicloud and hybrid cloud networking
- Lack of comprehensive visibility and governance
- High-performance networking needs
Alkira's platform simplifies networking, enhances security, and improves operational efficiency. Learn more.
What business impact can customers expect from Alkira?
Customers can expect:
- 96% reduction in cloud setup time
- 47% reduction in network management time
- Up to 40% lower Total Cost of Ownership (TCO)
- Rapid scalability and high-performance networking
- Enhanced security and business resilience
These benefits are validated by customer testimonials and case studies. See more.
Who can benefit from Alkira's solutions?
Alkira is designed for mid-to-large enterprises across industries such as manufacturing, retail, healthcare, telecommunications, financial services, biotechnology, software technology, media & entertainment, and aviation. Target roles include Network Architect, Cloud Architect, Security Architect, IT Manager/Director, CloudOps, VP, CTO, CIO, and CISO.
Can you share specific case studies or success stories?
Yes, Alkira has helped:
- Michaels: Transformed network across 1,400 stores in record time (case study).
- Koch Industries: Simplified multicloud networking (video).
- Warner Hotels: Enhanced networking efficiency and B2B connectivity (video).
- Chart Industries: Improved agility and global expansion (video).
- SITA: Unified infrastructure for aviation (video).
See more at Alkira's customers page.
What feedback have customers given about Alkira's ease of use?
Customers consistently praise Alkira for its intuitive drag-and-drop interface and rapid deployment:
- "Alkira did it for us in 3 days, and at very low cost." – Network Architect, Large Manufacturer
- "Design-to-POC-setup in about 4 hours." – Sr. Director, Network Architect, Financial Company
- "We had gone from a mass of complexity and months of work to a dashboard that allowed us simply to draw our network and deploy it in a few hours." – Matt Hoag, CTO at Koch Industries
Implementation & Support
How long does it take to implement Alkira, and how easy is it to start?
Alkira enables proof of concept in as little as 4 hours and full production deployment in approximately 8 weeks. The drag-and-drop interface and dedicated training platform make onboarding straightforward, even for non-technical users. Access Alkira Training.
What customer service and support does Alkira provide?
Alkira offers:
- Proactive notifications for maintenance
- Diagnostics Dashboard for live troubleshooting
- 24×7 monitoring to meet SLA commitments
- Dedicated support via support@alkira.com or support tickets
These services ensure smooth operations and rapid issue resolution.
What training and technical support is available?
Alkira provides a dedicated training platform with guidance, demos, and resources, plus 24×7 monitoring and support. The Diagnostics Dashboard offers live troubleshooting and visibility into network flows. Learn more.
Competition & Comparison
How does Alkira compare to Aviatrix?
Aviatrix focuses on orchestration overlays and requires deep cloud expertise. Alkira provides a true abstraction layer leveraging cloud providers' infrastructure, enabling single-click provisioning and end-to-end solutions for both cloud and traditional network use cases. See details.
How does Alkira compare to Prosimo?
Prosimo is application-centric and limited in traditional network use cases. Alkira offers full-stack networking and security, addressing both cloud and traditional use cases with scalable networks. See details.
How does Alkira compare to Nefeli?
Nefeli uses agent-based solutions and requires manual configurations. Alkira eliminates manual setups with automated routing and provides enterprise-grade connectivity for cloud and AI applications on a unified platform. See details.
How does Alkira compare to Cato?
Cato focuses on SD-WAN and is limited in multi-cloud and hybrid environments. Alkira delivers a global backbone-as-a-service for multi-cloud and hybrid environments, with integrated security features and seamless connectivity for distributed workforces and applications. See details.
Company Information & Vision
What is Alkira's vision and mission?
Alkira's vision is to transform enterprise connectivity by simplifying cloud networking for the AI era. Its mission is to eliminate traditional hardware-dependent networking complexity by providing a cloud-native solution for seamless hybrid and multi-cloud connectivity. Learn more.
What recognition and awards has Alkira received?
Alkira has been named among America’s Best Startup Employers by Forbes, recognized as a Gartner Cool Vendor, and received the 2024 Excellence Award from Cloud Computing Magazine. It was also listed on CRN’s 2023 Stellar Startups List and ranked 25th fastest-growing company in North America on the 2024 Deloitte Technology Fast 500™. See more.
Who are Alkira's customers?
Alkira serves Fortune 100 enterprises, leading system integrators, and global managed service providers. Notable customers include Michaels, Koch Industries, Warner Hotels, and SITA. Explore customer stories.
Industries & Case Studies
Which industries are represented in Alkira's case studies?
Industries include manufacturing, retail, healthcare, telecommunications, financial services, biotechnology/life sciences, software technology, media & entertainment, and aviation. See case studies.