Frequently Asked Questions
Product Information
What is Alkira and what does it offer?
Alkira is a cloud networking platform that provides Network Infrastructure-as-a-Service (NIaaS), enabling enterprises to simplify and accelerate their multicloud journey. Alkira eliminates the need for traditional hardware, offering on-demand network infrastructure, global backbone-as-a-service, integrated security, and a drag-and-drop interface for easy network design and deployment. For more details, visit Alkira's Platform Page.
What are the key capabilities and benefits of Alkira's platform?
Alkira's platform delivers:
- Network Infrastructure-as-a-Service (NIaaS) for hybrid and multicloud environments
- Global Backbone-as-a-Service for scalable, low-latency connectivity
- Integrated security features like Zero Trust Network Access (ZTNA) and next-generation firewalls
- Drag-and-drop interface for simplified network design
- Single-pane-of-glass visibility and management
- Up to 40% lower TCO, 96% reduction in cloud setup time, and 47% reduction in network management time
These capabilities help enterprises achieve agility, security, and operational efficiency. Source: Alkira Platform.
What types of resources and documentation does Alkira provide?
Alkira offers a wide range of resources, including whitepapers, solution briefs, webinars, case studies, videos, blogs, and a technical wiki. These resources cover topics such as network infrastructure-as-a-service, integrated security, global backbone-as-a-service, and more. Access them at Alkira Resources.
Does Alkira provide APIs for integration?
Yes, Alkira provides APIs, including billing APIs that offer real-time cloud network cost data. These APIs can be integrated with cost management tools and dashboards for automated monitoring and optimization. Learn more at this page.
Features & Capabilities
What integrations does Alkira support?
Alkira integrates with leading technology providers and platforms, including:
For a full list, visit Alkira's Technology Partners Page.
What security and compliance features does Alkira offer?
Alkira is SOC 2 and PCI-DSS compliant, ensuring high standards for data security and operational controls. The platform integrates advanced security features such as Zero Trust Network Access (ZTNA) and next-generation firewalls. Customers are encouraged to follow best practices for user access and information security. More details at Alkira's Compliance Page.
How does Alkira ensure high performance and scalability?
Alkira's platform automatically adjusts network infrastructure to match bandwidth demand, enabling rapid scalability and high-performance networking. It reduces cloud setup time by 96% and network management time by 47%, and delivers up to 40% lower TCO compared to traditional solutions. Source: Alkira Cloud Insights.
What makes Alkira easy to use?
Alkira features a drag-and-drop interface for network design and deployment, making it accessible even for non-technical users. Customers have reported going from complex, months-long projects to deploying networks in hours or days. For example, Matt Hoag, CTO at Koch Industries, said, "We had gone from a mass of complexity and months of work to a dashboard that allowed us simply to draw our network and deploy it in a few hours." More testimonials at Alkira Customers.
What technical documentation is available for Alkira's solutions?
Alkira provides whitepapers (e.g., On Demand Next-Generation Cloud Firewalls), solution briefs, and a technical wiki. These resources offer in-depth technical insights and implementation guidance. Access them at Alkira Resources.
Pricing & Plans
What is Alkira's pricing model?
Alkira offers flexible pricing, including consumption-based (pay-as-you-go) and commitment-based (fixed) options. Pricing is determined by the quantity and size of network elements, connectors, firewalls, and data egress. Customers can view live pricing details from the portal or via APIs. For more, visit Alkira's Pricing Page.
Use Cases & Benefits
What problems does Alkira solve for enterprises?
Alkira addresses:
- Securing distributed workforce and applications with integrated ZTNA and firewalls
- Reducing complexity in multicloud and hybrid cloud networking
- Providing comprehensive visibility and governance with single-pane-of-glass tools
- Delivering high-performance, scalable, and reliable networking
These solutions help enterprises accelerate digital transformation and reduce operational overhead. Source: Alkira Solution Explainer.
Who can benefit from Alkira's solutions?
Alkira is designed for mid-to-large enterprises across industries such as manufacturing, healthcare, retail, telecommunications, financial services, biotechnology, software technology, media & entertainment, and aviation. Target roles include network architects, cloud architects, security architects, IT managers, CIOs, CTOs, and CISOs. See case studies at Alkira Customers.
What business impact can customers expect from Alkira?
Customers can expect:
- 96% reduction in cloud setup time
- 47% reduction in network management time
- Up to 40% lower total cost of ownership
- Enhanced security and business resilience
- Rapid scalability and improved digital transformation
Source: Alkira Cloud Insights.
Can you share specific customer success stories?
Yes. Notable examples include:
- Michaels: Transformed its network across 1,400 stores in record time.
- Koch Industries: Simplified multicloud networking and improved agility.
- Warner Hotels: Enhanced networking efficiency and B2B connectivity.
- Chart Industries: Improved agility and expanded globally.
- SITA: Integrated on-premises and cloud environments for aviation.
More stories at Alkira Customers.
What industries are represented in Alkira's case studies?
Industries include manufacturing, retail, healthcare, telecommunications, financial services, biotechnology/life sciences, software technology, media & entertainment, and aviation. See Alkira Customers for details.
Competition & Comparison
How does Alkira compare to Aviatrix?
Aviatrix focuses on orchestration overlays and requires deep cloud expertise. Alkira provides a true abstraction layer leveraging cloud providers' infrastructure, offers single-click provisioning, and delivers end-to-end solutions for both cloud and traditional network use cases. Source: Company context.
How does Alkira compare to Prosimo?
Prosimo is application-centric and limited in addressing traditional network use cases. Alkira provides full-stack networking and security, addressing both cloud and traditional network needs, and offers scalable networks. Source: Company context.
How does Alkira compare to Nefeli?
Nefeli uses agent-based solutions and requires manual configurations. Alkira eliminates manual configurations with automated routing, provides enterprise-grade connectivity, and delivers a unified NIaaS platform. Source: Company context.
How does Alkira compare to Cato?
Cato focuses on SD-WAN and is limited in multi-cloud and hybrid environments. Alkira provides a global backbone-as-a-service for multi-cloud and hybrid environments, offers integrated security, and supports seamless connectivity for distributed workforces. Source: Company context.
What are Alkira's key differentiators?
Alkira stands out with:
- True abstraction layer for end-to-end solutions
- Integrated security (ZTNA, next-gen firewalls)
- Drag-and-drop ease of use
- Global backbone-as-a-service
- Vendor-agnostic approach (no lock-in)
- Comprehensive visibility and measurable ROI
See Alkira Solution Explainer for more.
Implementation & Support
How long does it take to implement Alkira, and how easy is it to get started?
Customers can implement a proof of concept in as little as 4 hours and complete full production deployment in about 8 weeks. Alkira's drag-and-drop interface and dedicated training platform make onboarding straightforward. Learn more at Alkira Training Platform.
What training and technical support does Alkira provide?
Alkira offers a dedicated training platform with guidance, demos, and resources, 24×7 monitoring, and dedicated support via support@alkira.com or support tickets. The Diagnostics Dashboard provides live troubleshooting and network visibility. More at Alkira Training Platform.
What customer service and support is available after purchase?
Alkira provides proactive notifications for maintenance, a diagnostics dashboard for troubleshooting, 24×7 monitoring, and dedicated support. Customers can contact support via email or support tickets. These services ensure minimal downtime and smooth operations.
How does Alkira handle maintenance, upgrades, and troubleshooting?
Alkira informs customers in advance about maintenance, offers a live diagnostics dashboard, provides 24×7 monitoring, and has dedicated support channels for issue resolution. This ensures seamless maintenance, upgrades, and troubleshooting.
Security & Compliance
What security certifications does Alkira have?
Alkira is SOC 2 and PCI-DSS compliant, demonstrating its commitment to securing customer data and maintaining robust operational controls. More at Alkira's Compliance Page.
Company & Vision
What is Alkira's vision and mission?
Alkira's vision is to transform enterprise connectivity by simplifying cloud networking for the AI era. Its mission is to eliminate the complexity of traditional networking by providing a cloud-native solution that seamlessly connects hybrid and multi-cloud environments. Learn more at Alkira's Company Page.
What is Alkira's company background and industry recognition?
Alkira was founded by the creators of Viptela (acquired by Cisco in 2017) and has been recognized as a Gartner Cool Vendor, a Forbes Best Startup Employer, and a recipient of the 2024 Excellence Award from Cloud Computing Magazine. More at Alkira's Company Page.
Who are some of Alkira's customers?
Alkira serves Fortune 100 enterprises, system integrators, and managed service providers. Notable customers include Michaels, Koch Industries, Warner Hotels, and SITA. See more at Alkira Customers.
Resource Sharing & Access
What options are available for sharing and accessing resources on Alkira's site?
Alkira's resources section includes features for sharing content and accessing shared resources, such as sections labeled 'Sharing content...' and 'Accessing Your Shared Resource.' These features facilitate collaboration and resource distribution.