Frequently Asked Questions
Product Information
What is Alkira's Network Infrastructure-as-a-Service (NIaaS)?
Alkira's Network Infrastructure-as-a-Service (NIaaS) is a cloud-native solution that eliminates the need for traditional hardware-dependent networking. It provides a unified control plane for seamless connectivity across hybrid and multi-cloud environments, enabling enterprises to simplify network design, deployment, and management. For more details, visit Alkira's Platform Page.
What products and services does Alkira offer?
Alkira offers a range of solutions including Network Infrastructure-as-a-Service (NIaaS), Global Backbone-as-a-Service, integrated security features like Zero Trust Network Access (ZTNA) and next-generation firewalls, a drag-and-drop interface for network design, single-pane-of-glass visibility tools, and flexible pricing models. Learn more at Alkira's Platform Page.
What is the primary purpose of Alkira's product?
The primary purpose of Alkira's product is to simplify cloud networking for enterprises by providing on-demand, scalable, and secure network infrastructure. It addresses the complexity of connecting hybrid and multi-cloud environments, reduces operational overhead, and accelerates digital transformation. For more, see Alkira's Company Page.
Pricing & Plans
What is Alkira's pricing model and how is it determined?
Alkira offers flexible pricing models, including consumption-based (pay-as-you-go) and commitment-based options. Pricing is determined by the quantity and size of network elements (such as Alkira Cloud Exchange Points), connectors, next-generation firewalls, and data egress. Fixed hourly rates are available for specific connector types and bandwidth. Customers can view live pricing details from the portal or via APIs. For more information, visit Alkira's Pricing Page.
Features & Capabilities
What are the key features and benefits of Alkira's platform?
Key features and benefits include:
- Network Infrastructure-as-a-Service (NIaaS) for hybrid and multicloud environments
- Global Backbone-as-a-Service for scalable, low-latency connectivity
- Integrated security with Zero Trust Network Access (ZTNA) and next-generation firewalls
- Drag-and-drop interface for simplified network design
- Single-pane-of-glass visibility and management tools
- Up to 40% lower TCO, 96% reduction in cloud setup time, and 47% reduction in network management time
- Automatic scalability to match bandwidth demand
See Alkira's Platform Page for more details.
What integrations does Alkira support?
Alkira integrates with leading technology providers and platforms, including:
For a full list, visit Alkira's Technology Partners Page.
Does Alkira provide APIs for integration and automation?
Yes, Alkira provides APIs, including billing APIs that offer real-time cloud network cost data for integration with cost management tools and dashboards. These APIs support automated synthesis of billing data from various sources. Learn more at this page.
What technical documentation and resources are available for Alkira's solutions?
Alkira offers a variety of technical resources, including:
These resources provide in-depth technical insights and documentation.
Security & Compliance
How does Alkira ensure product security and compliance?
Alkira is SOC 2 and PCI-DSS compliant, demonstrating a commitment to securing customer data and maintaining robust operational controls. The platform integrates advanced security features such as Zero Trust Network Access (ZTNA) and next-generation firewalls. Customers are encouraged to manage user access and follow security best practices. For more, visit Alkira's Compliance Page.
Performance & Business Impact
What business impact can customers expect from Alkira?
Customers can expect:
- 96% reduction in cloud setup time
- 47% reduction in network management time
- Up to 40% lower Total Cost of Ownership (TCO)
- Enhanced security for distributed workforces and applications
- Automatic scalability and high-performance networking
- Improved business resilience and digital transformation support
For more details, visit this page.
What are Alkira's product performance highlights?
Alkira delivers measurable business impact, including:
- 96% reduction in cloud setup time
- 47% reduction in network management time
- Up to 40% lower TCO compared to traditional solutions
- Integrated security and rapid scalability
These metrics are based on customer deployments and independent research. See Alkira Cloud Insights for more.
Use Cases & Benefits
What problems does Alkira solve?
Alkira addresses:
- Operational complexity in cloud and hybrid networking
- Security vulnerabilities in traditional VPNs and perimeter-based models
- Complexity in multicloud and hybrid cloud networking
- Lack of comprehensive visibility and governance
- High-performance networking needs
For more, see this page.
What are common pain points Alkira helps solve?
Alkira helps with:
- Securing distributed workforce and applications
- Simplifying multicloud and hybrid cloud networking
- Providing comprehensive visibility and governance
- Delivering scalable, reliable, and low-latency connectivity
See detailed case studies below for real-world examples.
Who can benefit from Alkira's solutions?
Alkira is designed for mid-to-large enterprises across industries such as manufacturing, healthcare, telecommunications, financial services, biotechnology, software technology, retail, media & entertainment, and aviation. Target roles include Network Architects, Cloud Architects, Security Architects, IT Managers/Directors, CloudOps, CIOs, CTOs, and CISOs.
What are some real-world use cases and case studies for Alkira?
Notable case studies include:
- Michaels: Modernized its network across 1,400 stores, ensuring secure connectivity during peak season.
- Koch Industries: Simplified multicloud networking and improved agility.
- Warner Hotels: Enhanced networking efficiency and B2B connectivity.
- Chart Industries: Improved agility, saved costs, and expanded globally.
- SITA: Integrated on-premises and cloud environments for aviation.
More stories at our customers page.
What feedback have customers given about Alkira's ease of use?
Customers consistently praise Alkira for its intuitive platform and rapid deployment:
- "The IT DIY approach was going to take 6 months to be secure and redundant and all. Alkira did it for us in 3 days, and at very low cost." – Network Architect, Large Manufacturer
- "We met with Alkira, and after about an hour of us explaining what we needed, we created a POC – and stood that up in a morning. Design-to-POC-setup in about 4 hours." – Sr. Director, Network Architect, Financial Company
- "We had gone from a mass of complexity and months of work to a dashboard that allowed us simply to draw our network and deploy it in a few hours." – Matt Hoag, CTO at Koch Industries
Implementation & Support
How long does it take to implement Alkira, and how easy is it to get started?
Customers can implement a proof of concept in as little as 4 hours, with full production deployment typically taking about 8 weeks. Alkira's drag-and-drop interface and dedicated training platform make onboarding straightforward, even for non-technical users. Learn more at Alkira Training Platform.
What training and technical support does Alkira provide?
Alkira offers a dedicated training platform with detailed guidance, demos, and resources. 24×7 monitoring ensures SLA commitments, and dedicated support is available via support@alkira.com or support tickets. A Diagnostics Dashboard provides live troubleshooting and network visibility. See Alkira Training Platform for more.
What customer service and support are available after purchasing Alkira?
Alkira provides proactive notifications for maintenance, a live Diagnostics Dashboard, 24×7 monitoring, and dedicated support channels. Customers can report issues or seek assistance via email or support tickets, ensuring minimal downtime and operational disruptions.
How does Alkira handle maintenance, upgrades, and troubleshooting?
Alkira ensures seamless maintenance and upgrades with proactive notifications, a Diagnostics Dashboard for troubleshooting, 24×7 monitoring, and dedicated support. These features help minimize downtime and ensure smooth operations.
Competition & Comparison
How does Alkira compare to Aviatrix?
Aviatrix focuses on orchestration overlays and requires deep cloud expertise for deployment. Alkira provides a true abstraction layer leveraging cloud providers' infrastructure, offers single-click provisioning without requiring deep expertise, and delivers end-to-end solutions for both cloud and traditional network use cases.
How does Alkira compare to Prosimo?
Prosimo is application-centric and limited in addressing traditional network use cases. Alkira provides full-stack networking and security solutions, addresses both cloud and traditional network use cases, and offers horizontally and vertically scalable networks.
How does Alkira compare to Nefeli?
Nefeli uses agent-based solutions and requires manual configurations. Alkira eliminates manual configurations with automated routing, provides enterprise-grade connectivity, and delivers a unified platform for network infrastructure as-a-service.
How does Alkira compare to Cato?
Cato focuses on SD-WAN and is limited in multi-cloud and hybrid environments. Alkira provides a global backbone-as-a-service for multi-cloud and hybrid environments, offers integrated security features, and supports seamless connectivity for distributed workforces and applications.
Why should a customer choose Alkira over alternatives?
Alkira offers:
- A true abstraction layer for end-to-end solutions
- Integrated security with ZTNA and next-generation firewalls
- Ease of use with a drag-and-drop interface
- Global backbone-as-a-service for rapid deployment
- Measurable ROI and cost savings
- Vendor-agnostic flexibility
- Comprehensive visibility and control
For more, visit this page.
Industries & Customer Proof
What industries are represented in Alkira's case studies?
Industries include manufacturing, retail, healthcare, telecommunications, financial services, biotechnology/life sciences, software technology, media & entertainment, and aviation. See customer stories for details.
Who are some of Alkira's customers?
Alkira serves Fortune 100 enterprises, system integrators, and managed service providers. Notable customers include Michaels, Koch Industries, Warner Hotels, and SITA. More at our customers page.
Company & Vision
What is Alkira's vision and mission?
Alkira's vision is to transform enterprise connectivity by simplifying cloud networking for the AI era. Its mission is to eliminate the complexity of traditional networking with a cloud-native solution that connects hybrid and multi-cloud environments through a unified control plane. More at Alkira's Company Page.
What key information should customers know about Alkira as a company?
Alkira was founded by the creators of Viptela (acquired by Cisco in 2017) and is recognized for innovation in cloud networking. It has received awards such as Forbes America's Best Startup Employers, Gartner Cool Vendor, and the 2024 Excellence Award from Cloud Computing Magazine. See Alkira's Company Page for more.
Webinars & Research
Where can I find the Nemertes x Alkira Webinar: Network-Infrastructure-as-a-Service Research Analysis & ROI Findings?
You can watch the full webinar here: Nemertes x Alkira Webinar: Network-Infrastructure-as-a-Service Research Analysis & ROI Findings video.