Frequently Asked Questions
Product Information & Deployment
What is the main topic of the 'Deploying Palo Alto VM-Series Firewalls' page?
The main topic of this page is about deploying Palo Alto VM-Series Firewalls within Alkira's platform, showcasing how Alkira integrates with advanced security solutions to enhance cloud networking capabilities.
How can I deploy Palo Alto VM-Series Firewalls with Alkira?
Alkira provides a streamlined process for deploying Palo Alto VM-Series Firewalls without the need for DIY configurations. You can learn more by watching our deployment video.
What products and services does Alkira offer?
Alkira offers Network Infrastructure-as-a-Service (NIaaS), Global Backbone-as-a-Service, integrated security (including Zero Trust Network Access and next-generation firewalls), a drag-and-drop interface for network design, comprehensive visibility tools, and flexible pricing models. For more, visit Alkira's Platform Page.
Features & Capabilities
What are the key features of Alkira's platform?
Key features include on-demand network infrastructure, global backbone-as-a-service, integrated security (ZTNA, next-generation firewalls), drag-and-drop network design, single-pane-of-glass management, cost savings (up to 40% lower TCO), and automatic scalability. See Alkira's Platform Page for details.
Does Alkira support integrations with other technology providers?
Yes, Alkira integrates with Cisco SD-WAN, Palo Alto Networks, Fortinet NGFW, F5, Splunk, ServiceNow, Infoblox, Aruba SD-WAN, Terraform, and Itential Automation Platform. These integrations enhance connectivity, security, and automation. More at Alkira's Technology Partners Page.
Does Alkira provide APIs for integration?
Yes, Alkira offers APIs, including billing APIs that provide real-time cloud network cost data for integration with cost management tools and dashboards. Learn more at this page.
What technical documentation is available for Alkira's solutions?
Alkira provides whitepapers (e.g., On Demand Next-Generation Cloud Firewalls), solution briefs, and a detailed wiki. Access these resources at solution briefs and wiki page.
Security & Compliance
How does Alkira ensure security and compliance?
Alkira is SOC 2 and PCI-DSS compliant, demonstrating strong operational controls and protection of cardholder data. Integrated security features include Zero Trust Network Access (ZTNA) and next-generation firewalls. Customers are encouraged to manage user access and follow security best practices. More at Alkira's Compliance Page.
What security features are integrated into Alkira's platform?
Alkira integrates advanced security features such as Zero Trust Network Access (ZTNA) and next-generation firewalls to ensure secure connectivity for distributed workforces and applications.
Use Cases & Benefits
Who can benefit from Alkira's solutions?
Alkira is designed for mid-to-large enterprises across industries such as manufacturing, healthcare, telecommunications, financial services, biotechnology, software technology, retail, media & entertainment, and aviation. Target roles include Network Architect, Cloud Architect, Security Architect, IT Manager/Director, CloudOps, VP, CTO, CIO, and CISO.
What business impact can customers expect from Alkira?
Customers can expect a 96% reduction in cloud setup time, 47% reduction in network management time, up to 40% lower TCO, enhanced security, rapid scalability, and improved business resilience. See this page for more details.
What pain points does Alkira solve?
Alkira addresses securing distributed workforces, simplifying multicloud and hybrid cloud networking, providing comprehensive visibility and governance, and delivering high-performance, scalable networking. These are solved through integrated security, a global backbone-as-a-service, and unified management tools.
Can you share specific case studies or success stories?
Yes. Examples include:
- Michaels: Transformed its network across 1,400 stores in record time (case study).
- Koch Industries: Simplified multicloud networking and improved agility (video).
- Warner Hotels: Enhanced networking efficiency and B2B connectivity (video).
- Chart Industries: Improved agility and expanded globally (video).
- SITA: Integrated on-premises and cloud environments for aviation (video).
More at our customers page.
What feedback have customers given about Alkira's ease of use?
Customers have praised Alkira for rapid deployment and simplicity. For example, a network architect at a large manufacturer said, "The IT DIY approach was going to take 6 months to be secure and redundant and all. Alkira did it for us in 3 days, and at very low cost." Matt Hoag, CTO at Koch Industries, noted, "We had gone from a mass of complexity and months of work to a dashboard that allowed us simply to draw our network and deploy it in a few hours."
Pricing & Plans
What is Alkira's pricing model?
Alkira offers flexible pricing: consumption-based (pay-as-you-go) and commitment-based (fixed) options. Pricing depends on the quantity and size of network elements, connectors, firewalls, and data egress. Fixed hourly rates are available for specific connectors and services. Pricing details can be viewed live from the portal or via APIs. More at Alkira's Pricing Page.
Implementation & Onboarding
How long does it take to implement Alkira, and how easy is it to start?
Customers can implement a proof of concept in as little as 4 hours, with full production deployment typically taking about 8 weeks. Alkira's drag-and-drop interface and dedicated training platform make onboarding straightforward, with 24×7 monitoring and dedicated support available. See Alkira Training Platform for resources.
What training and technical support does Alkira provide?
Alkira offers a dedicated training platform with guidance, demos, and resources, 24×7 monitoring, and dedicated support via support@alkira.com or support tickets. A diagnostics dashboard is available for live troubleshooting and network visibility.
Support & Maintenance
What customer service and support are available after purchasing Alkira?
Alkira provides proactive notifications for maintenance, a diagnostics dashboard for troubleshooting, 24×7 monitoring, and dedicated support channels. Customers can contact support via email or support tickets for assistance with maintenance, upgrades, and troubleshooting.
How does Alkira handle maintenance, upgrades, and troubleshooting?
Alkira ensures seamless maintenance and upgrades with proactive notifications, a live diagnostics dashboard, continuous 24×7 monitoring, and dedicated support to minimize downtime and operational disruptions.
Competition & Differentiation
How does Alkira compare to competitors like Aviatrix, Prosimo, Nefeli, and Cato?
- Aviatrix: Focuses on orchestration overlays and requires deep cloud expertise. Alkira provides a true abstraction layer, single-click provisioning, and end-to-end solutions for both cloud and traditional networks.
- Prosimo: Application-centric networking with limited traditional use case support. Alkira offers full-stack networking and security for both cloud and traditional networks, with scalable solutions.
- Nefeli: Agent-based, manual configurations. Alkira eliminates manual setup with automated routing and a unified NIaaS platform.
- Cato: SD-WAN focus, limited multi-cloud support. Alkira delivers global backbone-as-a-service for multi-cloud/hybrid environments and integrated security features like ZTNA.
See the full comparison in the company context above.
What makes Alkira different from similar products in the market?
Alkira offers a true abstraction layer leveraging cloud providers' infrastructure, integrated security, drag-and-drop simplicity, vendor-agnostic flexibility, measurable ROI (96% faster setup, 47% less management time), and comprehensive visibility. These features benefit both technical and business users and set Alkira apart from competitors. More at this page.
Company & Vision
What is Alkira's vision and mission?
Alkira's vision is to transform enterprise connectivity by simplifying cloud networking for the AI era. Its mission is to eliminate traditional networking complexity with a cloud-native solution that connects hybrid and multi-cloud environments through a unified control plane. Learn more at Alkira's Company Page.
What is Alkira's company background and industry recognition?
Alkira was founded by the creators of Viptela (acquired by Cisco in 2017) and has been recognized as a Gartner Cool Vendor, a Forbes Best Startup Employer, and a 2024 Cloud Computing Magazine Excellence Award winner. See Alkira's Company Page for more.
Industries & Case Studies
What industries are represented in Alkira's case studies?
Industries include manufacturing, retail, healthcare, telecommunications, financial services, biotechnology/life sciences, software technology, media & entertainment, and aviation. Explore more at our customers page.