Frequently Asked Questions
Product Information
What is Alkira's Cloud Network as-a-Service (CNaaS) platform?
Alkira's Cloud Network as-a-Service (CNaaS) platform is a cloud-native solution that enables enterprises to rapidly connect, secure, and manage workloads across AWS, on-premises, and multicloud environments. It provides a true abstraction layer, automating network provisioning and management, and eliminates manual configuration and operational complexity. Learn more.
How does Alkira integrate with AWS Cloud WAN?
The integration between AWS Cloud WAN and Alkira CNaaS provides control plane and data plane integration between AWS Cloud WAN edge locations and Alkira Cloud Exchange Points (CXPs). This enables seamless communication between cloud and on-premises environments, as well as multi-cloud workloads, with dynamic routing, elastic scale, and symmetric service insertion for high performance and resiliency. Read the announcement.
What is the primary purpose of Alkira's product?
Alkira's primary purpose is to simplify cloud networking for enterprises by offering Network Infrastructure-as-a-Service (NIaaS). This eliminates the need for traditional hardware-dependent networking and provides a unified control plane for seamless connectivity across hybrid and multi-cloud environments. More about Alkira's mission.
Features & Capabilities
What are the key features of Alkira's platform?
Key features include:
- Network Infrastructure-as-a-Service (NIaaS)
- Global Backbone-as-a-Service for scalable, low-latency connectivity
- Integrated security with Zero Trust Network Access (ZTNA) and next-generation firewalls
- Drag-and-drop interface for network design and deployment
- Single-pane-of-glass monitoring and management
- Automated lifecycle management and elastic scaling
These features are designed to simplify multicloud networking and enhance operational efficiency. See platform details.
How does Alkira handle security and compliance?
Alkira is SOC 2 and PCI-DSS compliant, ensuring high standards for security, availability, and confidentiality. The platform integrates advanced security features such as Zero Trust Network Access (ZTNA) and next-generation firewalls, providing secure connectivity for distributed workforces and applications. Learn more about compliance.
What integrations does Alkira support?
Alkira supports integrations with AWS, Cisco SD-WAN, Palo Alto Networks, Fortinet NGFW, F5, Splunk, ServiceNow, Infoblox, Aruba SD-WAN, Terraform, and the Itential Automation Platform. These integrations enable secure, scalable, and automated networking across cloud and on-premises environments. See all technology partners.
Does Alkira provide APIs for automation and cost management?
Yes, Alkira provides APIs, including billing APIs that offer real-time cloud network cost data. These APIs can be integrated with other cost management tools and dashboards to automate billing data synthesis and support ongoing cloud cost optimization. Learn more.
What technical documentation is available for Alkira's solutions?
Alkira offers a range of technical resources, including whitepapers (e.g., On Demand Next-Generation Cloud Firewalls), solution briefs, and a dedicated wiki for in-depth technical information. Solution Briefs | Wiki
Pricing & Plans
What is Alkira's pricing model?
Alkira offers flexible pricing models, including consumption-based (pay-as-you-go) and commitment-based options. Pricing is determined by the quantity and size of network elements (such as Alkira Cloud Exchange Points), connectors, next-generation firewalls, and data egress. Customers can view live pricing details from the portal or via APIs. See pricing details.
Use Cases & Benefits
What problems does Alkira solve for enterprises?
Alkira addresses:
- Complexity in multicloud and hybrid cloud networking
- Securing distributed workforce and applications
- Lack of comprehensive visibility and governance
- High-performance networking needs
By automating network provisioning, integrating advanced security, and providing unified management, Alkira simplifies operations and enhances business agility. Learn more.
What measurable business impact can customers expect from Alkira?
Customers can expect:
- 96% reduction in cloud setup time
- 47% reduction in network management time
- 70% faster mean-time-to-resolution for complex issues
- Up to 40% lower total cost of ownership (TCO) compared to traditional solutions
These metrics are based on real-world deployments and customer feedback. See more.
Who is Alkira's target audience?
Alkira is designed for technical roles such as Network Architects, Cloud Architects, Security Architects, IT Managers/Directors, and CloudOps, as well as business leaders like VPs, CTOs, CIOs, and CISOs. The platform is best suited for mid-to-large enterprises across industries including manufacturing, healthcare, telecommunications, financial services, biotechnology, software technology, retail, media & entertainment, and aviation. See customer stories.
What are some real-world use cases and customer success stories for Alkira?
Notable examples include:
- Michaels: Transformed its network across 1,400 stores in record time. Read the case study
- Koch Industries: Simplified multicloud networking and improved agility. Watch the video
- Warner Hotels: Enhanced networking efficiency and B2B connectivity. Watch the video
- Chart Industries: Improved agility, saved costs, and expanded globally. Watch the video
- SITA: Integrated on-premises and cloud environments for aviation. Watch the video
For more, visit our customers page.
How easy is it to get started with Alkira?
Customers can implement a proof of concept in as little as 4 hours, with full production deployment typically taking about 8 weeks. Alkira's drag-and-drop interface and dedicated training platform make onboarding straightforward, even for non-technical users. Explore training resources.
What feedback have customers given about Alkira's ease of use?
Customers consistently praise Alkira for its simplicity and rapid deployment. For example, a Network Architect at a large manufacturer noted, "The IT DIY approach was going to take 6 months to be secure and redundant and all. Alkira did it for us in 3 days, and at very low cost." Matt Hoag, CTO at Koch Industries, shared, "We had gone from a mass of complexity and months of work to a dashboard that allowed us simply to draw our network and deploy it in a few hours." Read more testimonials.
Competition & Comparison
How does Alkira compare to competitors like Aviatrix, Prosimo, Nefeli, and Cato?
Alkira differentiates itself by offering:
- A true abstraction layer leveraging cloud providers' infrastructure for end-to-end automation
- Single-click provisioning without requiring deep cloud expertise
- Integrated security (ZTNA, NGFWs) as part of the platform
- Global backbone-as-a-service for rapid, scalable connectivity
- Vendor-agnostic approach, allowing free choice of security and network stack components
For example, Aviatrix focuses on orchestration overlays and requires deep cloud expertise, while Alkira provides a unified, easy-to-use platform for both cloud and traditional network use cases. See detailed comparisons.
Why should a customer choose Alkira over alternatives?
Customers choose Alkira for its:
- Integrated security and compliance
- Ease of use with a drag-and-drop interface
- Rapid deployment and measurable ROI (e.g., 96% reduction in setup time)
- Vendor-agnostic flexibility
- Comprehensive visibility and management
These advantages help enterprises simplify multicloud networking and achieve business agility. Learn more.
Technical Requirements & Implementation
How quickly can I deploy AWS Cloud WAN with Alkira CNaaS?
You can bring up your AWS network across cloud and on-premises environments in less than 7 minutes. Watch the demo.
How long does it take to implement Alkira, and what resources are needed?
Proof of concept can be implemented in as little as 4 hours, and full production deployment typically takes about 8 weeks. Alkira provides a drag-and-drop interface, dedicated training, and 24x7 monitoring, so extensive technical expertise or additional staffing is not required. Training platform.
What technical support and training does Alkira offer?
Alkira offers a dedicated training platform with detailed guidance, demos, and resources. Customers also benefit from 24x7 monitoring, a diagnostics dashboard for troubleshooting, and dedicated support via email or support tickets. Contact support | Training resources.
Support & Maintenance
What customer service and support are available after purchasing Alkira?
Alkira provides proactive notifications for maintenance, a diagnostics dashboard for live troubleshooting, 24x7 monitoring to meet SLA commitments, and dedicated support via email or support tickets. These services ensure smooth operations and minimize downtime. Contact support.
How does Alkira handle maintenance, upgrades, and troubleshooting?
Alkira ensures seamless maintenance and upgrades with proactive notifications, a diagnostics dashboard for visibility into network flows, and 24x7 monitoring. Customers can report issues or seek assistance at any time, ensuring minimal operational disruption. Contact support.
Security & Compliance
What security and compliance certifications does Alkira have?
Alkira is SOC 2 and PCI-DSS compliant, demonstrating a commitment to securing customer data and maintaining robust operational controls. The platform also integrates advanced security features like ZTNA and next-generation firewalls. See compliance details.
How does Alkira ensure secure connectivity for distributed workforces and applications?
Alkira integrates Zero Trust Network Access (ZTNA) and next-generation firewalls directly into its platform, eliminating vulnerabilities in traditional VPNs and perimeter-based security models. This ensures seamless and secure access for distributed teams and applications. Learn more.
Company & Vision
What is Alkira's vision and mission?
Alkira's vision is to transform enterprise connectivity by simplifying cloud networking for the AI era. Its mission is to eliminate the complexity of traditional hardware-dependent networking by providing a cloud-native solution that seamlessly connects hybrid and multi-cloud environments through a unified control plane. More about Alkira.
Who are Alkira's customers?
Alkira serves Fortune 100 enterprises, leading system integrators, and global managed service providers. Notable customers include Michaels, Koch Industries, Warner Hotels, and SITA. See more customer stories.
What industries does Alkira serve?
Industries represented in Alkira's case studies include manufacturing, retail, healthcare, telecommunications, financial services, biotechnology/life sciences, software technology, media & entertainment, and aviation. Explore case studies.
Integrations & Collaboration
What is the main topic of the collaboration between AWS and Alkira?
The collaboration focuses on integrating AWS Cloud WAN with Alkira's CNaaS platform, providing seamless control and data plane integration between AWS Cloud WAN edge locations and Alkira Cloud Exchange Points. This enables optimized throughput, latency, and resiliency for multi-cloud and hybrid environments. Read more.