Frequently Asked Questions
Case Study: Large Telecom Company & Multicloud Routing
What is the main topic of the case study titled 'Large Telecom Company Needed a More Capable Multicloud Routing Solution'?
The case study focuses on how a large telecom company modernized its network using Alkira's solutions to address challenges in multicloud routing. It highlights the company's need for a more capable multicloud routing solution and demonstrates how Alkira's platform helped achieve this modernization. Read the full case study here.
Where can I access the full case study about the large telecom company and Alkira's multicloud routing solution?
You can access the full case study by downloading the PDF available at this link.
Product Information
What products and services does Alkira offer?
Alkira provides Network Infrastructure-as-a-Service (NIaaS), Global Backbone-as-a-Service, integrated security features (such as Zero Trust Network Access and next-generation firewalls), a drag-and-drop interface for network design, comprehensive visibility tools, and flexible pricing models. These solutions are designed to simplify enterprise networking and connectivity across hybrid and multicloud environments. Learn more about Alkira's platform.
What is the primary purpose of Alkira's product?
Alkira's product is designed to simplify cloud networking for enterprises by offering Network Infrastructure-as-a-Service (NIaaS). This eliminates the need for traditional hardware-dependent networking and provides a unified control plane for seamless connectivity across hybrid and multi-cloud environments. Key benefits include reduced complexity, enhanced security, improved scalability, and comprehensive visibility. More about Alkira's mission.
What are the key capabilities and benefits of Alkira's product?
Key capabilities include:
- Network Infrastructure-as-a-Service (NIaaS) for hybrid and multicloud environments
- Global Backbone-as-a-Service for scalable, low-latency connectivity
- Integrated security (ZTNA, next-gen firewalls)
- Drag-and-drop interface for ease of use
- Single-pane-of-glass visibility and management
- Up to 40% lower TCO, 96% reduction in cloud setup time, and 47% reduction in network management time
These features help enterprises achieve operational efficiency, cost savings, and business resilience. See Alkira's platform.
What integrations does Alkira support?
Alkira integrates with leading technology providers and platforms, including Cisco SD-WAN, Palo Alto Networks, Fortinet NGFW, F5, Splunk, ServiceNow, Infoblox, Aruba SD-WAN, Terraform, and Itential Automation Platform. These integrations enable secure, scalable, and automated network management. See all technology partners.
Does Alkira provide APIs?
Yes, Alkira provides APIs, including billing APIs that offer real-time cloud network cost data for integration with cost management tools and dashboards. These APIs support automated synthesis of billing data from various sources. Learn more about Alkira APIs.
What technical documentation is available for Alkira's solutions?
Alkira offers whitepapers (such as "On Demand Next-Generation Cloud Firewalls"), solution briefs, and a dedicated wiki with detailed technical information. Solution briefs | Wiki
Features & Capabilities
What features does Alkira offer to solve specific use cases?
Alkira offers:
- True abstraction layer leveraging cloud providers' infrastructure for end-to-end solutions
- Integrated security (ZTNA, next-gen firewalls)
- Global Backbone-as-a-Service for rapid global connectivity
- Drag-and-drop interface for easy network design
- Vendor-agnostic approach (no lock-in)
- Comprehensive visibility and single-pane-of-glass management
- Automatic scalability to match bandwidth demand
These features address use cases like multicloud networking, hybrid cloud integration, secure distributed workforce, and scalable networking. More on Alkira's solution.
How does Alkira ensure security and compliance?
Alkira is SOC 2 and PCI-DSS compliant, demonstrating robust operational controls and protection of cardholder data. Integrated security features include Zero Trust Network Access (ZTNA) and next-generation firewalls. Customers are encouraged to manage user access and follow security best practices. See Alkira's compliance page.
How does Alkira perform in terms of operational efficiency and cost savings?
Alkira reduces cloud setup time by 96% and network management time by 47%, enabling faster deployment and streamlined operations. Customers can achieve up to 40% lower Total Cost of Ownership (TCO) compared to traditional solutions. See more performance metrics.
What feedback have customers given about Alkira's ease of use?
Customers consistently praise Alkira for its intuitive platform and rapid deployment. For example, a Network Architect at a large manufacturer said, "The IT DIY approach was going to take 6 months to be secure and redundant and all. Alkira did it for us in 3 days, and at very low cost." Matt Hoag, CTO at Koch Industries, noted, "We had gone from a mass of complexity and months of work to a dashboard that allowed us simply to draw our network and deploy it in a few hours." See more testimonials.
Pricing & Plans
What is Alkira's pricing model and how is it determined?
Alkira offers both consumption-based (pay-as-you-go) and commitment-based pricing. Pricing is determined by the quantity and size of network elements (e.g., Alkira Cloud Exchange Points), connectors, next-generation firewalls, and data egress. Fixed hourly rates are available for specific connector types and bandwidth. Customers can view live pricing details from the portal or via APIs. See Alkira's pricing page.
Use Cases & Benefits
What problems does Alkira solve for enterprises?
Alkira addresses:
- Securing distributed workforce and applications (eliminating VPN vulnerabilities with integrated ZTNA and firewalls)
- Complexity in multicloud and hybrid cloud networking (simplifying configurations and reducing deployment times)
- Lack of comprehensive visibility and governance (providing single-pane-of-glass management)
- High-performance networking (scalable, reliable, low-latency connectivity)
These solutions help enterprises achieve agility, security, and operational efficiency. Learn more.
Who can benefit from Alkira's solutions?
Alkira is designed for mid-to-large enterprises across industries such as manufacturing, healthcare, telecommunications, financial services, biotechnology, software technology, retail, media & entertainment, and aviation. Target roles include Network Architect, Cloud Architect, Security Architect, IT Manager/Director, CloudOps, VP, CTO, CIO, and CISO. See customer stories.
What business impact can customers expect from using Alkira?
Customers can expect:
- Operational efficiency (96% reduction in cloud setup time, 47% reduction in network management time)
- Cost savings (up to 40% lower TCO)
- Enhanced security and compliance
- Rapid scalability and business resilience
- Support for digital transformation and end-to-end visibility
These impacts are validated by customer case studies and testimonials. See more.
Can you share specific case studies or success stories of Alkira customers?
Yes. Examples include:
- Michaels: Transformed its network across 1,400 stores in record time. Read the case study
- Koch Industries: Simplified multicloud networking and improved agility. Watch the video
- Warner Hotels: Enhanced networking efficiency and B2B connectivity. Watch the video
- Chart Industries: Improved agility, saved costs, and expanded globally. Watch the video
- SITA: Integrated on-premises and cloud environments for aviation. Watch the video
More stories at Alkira's customers page.
What industries are represented in Alkira's case studies?
Industries include manufacturing, retail, healthcare, telecommunications, financial services, biotechnology/life sciences, software technology, media & entertainment, and aviation.
Competition & Comparison
How does Alkira compare to competitors like Aviatrix, Prosimo, Nefeli, and Cato?
Alkira differentiates itself by offering:
- A true abstraction layer leveraging cloud providers' infrastructure (vs. orchestration overlays or agent-based solutions)
- Single-click provisioning without deep cloud expertise
- Full-stack networking and security for both cloud and traditional use cases
- Global backbone-as-a-service for multi-cloud and hybrid environments
- Integrated security (ZTNA, next-gen firewalls)
- Vendor-agnostic approach (no lock-in)
Competitors may focus on overlays, application-centric networking, or SD-WAN, whereas Alkira provides a unified, scalable, and secure platform for enterprise connectivity. See detailed comparison.
Why should a customer choose Alkira over alternatives?
Customers choose Alkira for:
- Rapid deployment (months to minutes)
- Ease of use (drag-and-drop interface)
- Integrated security and compliance
- Vendor-agnostic flexibility
- Comprehensive visibility and management
- Measurable ROI and cost savings
These advantages are validated by customer testimonials and industry recognition. Learn more.
Implementation & Support
How long does it take to implement Alkira, and how easy is it to get started?
Customers can implement a proof of concept in as little as 4 hours, with full production deployment typically taking about 8 weeks. Alkira's drag-and-drop interface and dedicated training platform make onboarding straightforward, even for non-technical users. Alkira Training Platform.
What training and technical support does Alkira provide?
Alkira offers a dedicated training platform with guidance, demos, and resources, 24×7 monitoring, and dedicated support via email or support tickets. Customers also have access to a diagnostics dashboard for live troubleshooting. Training | Support
What customer service and support are available after purchasing Alkira?
Alkira provides proactive notifications for maintenance, a diagnostics dashboard, 24×7 monitoring, and dedicated support channels. These services ensure smooth operations and rapid issue resolution. Contact support.
How does Alkira handle maintenance, upgrades, and troubleshooting?
Alkira ensures seamless maintenance and upgrades through proactive notifications, a live diagnostics dashboard, continuous 24×7 monitoring, and dedicated support for troubleshooting. This minimizes downtime and operational disruptions.
Company & Vision
What is Alkira's vision and mission?
Alkira's vision is to transform enterprise connectivity by simplifying cloud networking for the AI era. Its mission is to eliminate the complexity of traditional networking by providing a cloud-native solution that seamlessly connects hybrid and multi-cloud environments through a unified control plane. Learn more about Alkira.
What is Alkira's company background and industry recognition?
Alkira was founded by the creators of Viptela (acquired by Cisco in 2017) and has been recognized as a Gartner Cool Vendor, a Forbes Best Startup Employer, and a recipient of the 2024 Excellence Award from Cloud Computing Magazine. Alkira is also listed on CRN’s 2023 Stellar Startups List. See company details.
Who are some of Alkira's customers?
Alkira serves Fortune 100 enterprises, leading system integrators, and global managed service providers. Notable customers include Michaels, Koch Industries, Warner Hotels, and SITA. See more customer stories.