Frequently Asked Questions
Product Information
What is Alkira's Network Infrastructure-as-a-Service (NIaaS)?
Alkira's Network Infrastructure-as-a-Service (NIaaS) is a fully managed, global, and agile network infrastructure delivered as a service. It enables enterprises to deploy, manage, and operate their networks with integrated security, visibility, and governance—without the need to manage any underlying hardware or infrastructure. NIaaS provides all networking and security functionalities (such as virtual routers, switches, firewalls, and load balancers) in virtual form, accessible on-demand and scalable across all major cloud service provider regions and private Points of Presence (PoPs). Read the whitepaper.
How does Alkira's platform work?
The Alkira platform consists of three main components: the Alkira Portal (an intuitive UI, APIs, SDKs, and Terraform interfaces for network management), Cloud Exchange Points (CXPs) for global connectivity, and a management layer for visibility, governance, and policy enforcement. Users can design their network on a digital canvas and deploy it with a single click, connecting data centers, sites, and clouds through high-speed connections and integrating security and network services as needed. Learn more about the Alkira Platform.
What products and services does Alkira offer?
Alkira provides Network Infrastructure-as-a-Service (NIaaS), enabling seamless connectivity for users, business partners, clouds, and data centers with full visibility and control. Key offerings include single, multicloud, and hybrid cloud networking, integrated security and network services (such as Zero Trust Network Access and next-generation firewalls), business partner connectivity, and a global backbone-as-a-service. Learn more.
What technical documentation is available for Alkira's solutions?
Alkira provides a range of technical documentation, including whitepapers (such as the On Demand Next-Generation Cloud Firewalls whitepaper), solution briefs, and a dedicated wiki with detailed technical information. Solution briefs | Wiki
Does Alkira provide APIs?
Yes, Alkira provides APIs for developers and users to integrate platform functionalities into their systems. The API documentation includes guides, resources, and links to solutions, whitepapers, webinars, videos, blogs, and case studies. See Alkira's API documentation.
What integrations does Alkira support?
Alkira integrates with leading technology providers, including AWS, Microsoft Azure, Google Cloud, Cisco SD-WAN, Palo Alto Networks, Fortinet NGFW, Check Point, F5, Splunk, ServiceNow, Infoblox, Aruba SD-WAN, Terraform, Itential Automation Platform, and Wiz. These integrations enable secure, scalable, and automated network management across hybrid and multi-cloud environments. See all technology partners.
What is the primary purpose of Alkira's product?
The primary purpose of Alkira's product is to simplify and enhance networking across multicloud and hybrid cloud environments. Alkira's NIaaS platform eliminates the need for hardware or software deployment, enabling businesses to build secure global networks in minutes and address operational efficiency, scalability, integrated security, and global connectivity. Learn more.
Who is the target audience for Alkira's solutions?
Alkira is designed for both technical and business personas, including Network Architects, Cloud Architects, Security Architects, IT Managers/Directors, CloudOps, VPs, CTOs, CIOs, and CISOs. It is suitable for mid-to-large enterprises across industries such as manufacturing, healthcare, retail, telecommunications, financial services, biotechnology, software technology, media & entertainment, and aviation. See customer stories.
What industries are represented in Alkira's case studies?
Industries include manufacturing, retail, healthcare, telecommunications, financial services, biotechnology/life sciences, software technology, media & entertainment, and aviation. See all case studies.
Features & Capabilities
What makes Alkira different from traditional networking solutions?
Alkira is a comprehensive, entirely virtual network infrastructure delivered as-a-service, not just an orchestration layer. It eliminates the need for hardware procurement, software downloads, and extensive cloud learning. Alkira offers a true abstraction layer, global backbone-as-a-service, integrated security, a drag-and-drop interface, and a pay-for-what-you-deploy model with zero CAPEX. See what makes Alkira different.
What are the key capabilities and benefits of Alkira's product?
Key capabilities include Network Infrastructure-as-a-Service, Global Backbone-as-a-Service, integrated security (Zero Trust Network Access and next-generation firewalls), ease of use with a drag-and-drop interface, comprehensive visibility, cost savings (up to 40% lower TCO), and scalability. Alkira reduces cloud setup time by 96% and network management time by 47%. See full details.
What security and compliance features does Alkira offer?
Alkira is SOC 2 and PCI-DSS compliant, ensuring high standards for security, availability, and confidentiality. Integrated security features include Zero Trust Network Access (ZTNA) and next-generation firewalls. Customers are encouraged to manage user access and follow security best practices. See Alkira's compliance details.
How does Alkira ensure operational efficiency and cost savings?
Alkira reduces cloud setup time by 96% and network management time by 47%, enabling faster deployment and streamlined operations. Customers can achieve up to 40% lower Total Cost of Ownership (TCO) compared to traditional solutions. See business impact.
How does Alkira handle scalability and performance?
Alkira's platform automatically adjusts network infrastructure to match bandwidth demand, enabling rapid scalability and high-performance networking. The global backbone-as-a-service ensures reliable, low-latency connectivity across geographies.
What is the user experience like with Alkira?
Alkira offers a drag-and-drop interface for network design and deployment, making it accessible even for non-technical users. Customers have reported significant reductions in deployment time and complexity. For example, "Alkira did it for us in 3 days, and at very low cost" (Network Architect, Large Manufacturer), and "Design-to-POC-setup in about 4 hours" (Sr. Director, Network Architect, Financial Company). See more testimonials.
What are some of Alkira's key integrations for security and automation?
Alkira integrates with leading security vendors such as Cisco, Fortinet, Palo Alto, and Check Point for next-generation firewalls and Zero Trust Network Access (ZTNA). For automation and observability, Alkira supports Splunk, Terraform, Infoblox, and Itential Automation Platform. See all integrations.
How does Alkira support global connectivity?
Alkira provides a high-speed, low-latency global backbone-as-a-service, enabling rapid global connectivity and scalability. This is essential for enterprises with distributed operations and dynamic bandwidth needs. Learn more.
Pricing & Plans
What is Alkira's pricing model?
Alkira offers flexible pricing, including consumption-based (pay-as-you-go) and commitment-based (fixed) options. Pricing is determined by the quantity and size of network elements (such as Cloud Exchange Points), connectors, firewalls, and data egress. Customers can view live pricing details from the portal or via APIs. See Alkira's pricing page.
How is Alkira's pricing determined?
Pricing is tailored to each customer and influenced by factors such as the quantity and size of network elements (Cloud Exchange Points), cloud and on-premises connectors, next-generation firewalls, and data egress. Alkira also offers fixed hourly rates for specific components. Learn more.
Use Cases & Benefits
What problems does Alkira solve for enterprises?
Alkira addresses operational complexity, multicloud and hybrid cloud networking challenges, security vulnerabilities, lack of scalability, and limited visibility. It simplifies networking with a drag-and-drop interface, eliminates manual configurations, integrates advanced security, and provides comprehensive visibility tools. Learn more.
What are the main use cases for Alkira's NIaaS?
Key use cases include single, hybrid, and multi-cloud networking; network and security services standardization; backbone-as-a-service for global connectivity; SDWAN/SASE integration; extranet-as-a-service for partner access; mergers and acquisitions; and Zero Trust Network Access (ZTNA) enforcement. Explore Alkira solutions.
What business impact can customers expect from Alkira?
Customers can expect measurable business impact, including operational efficiency (96% reduction in cloud setup time), cost savings (up to 40% lower TCO), enhanced security, scalability, business resilience, and support for digital transformation. See business impact.
Can you share specific case studies or customer success stories?
Yes. Notable examples include: Michaels transformed its network across 1,400 stores in record time (Read the case study), Koch Industries simplified multicloud networking and improved agility (Read the case study), Warner Hotels enhanced networking efficiency and B2B connectivity (Read the case study), Chart Industries improved agility, saved costs, and expanded globally (Read the case study), and SITA integrated on-premises and cloud environments for aviation (Read the case study).
How does Alkira help with digital transformation?
Alkira enables organizations to focus on core business objectives by providing a modern, on-demand network that operates at the speed of cloud. This agility, security, and simplicity support digital transformation initiatives and allow enterprises to innovate faster. Learn more.
What pain points does Alkira address for enterprises?
Alkira addresses pain points such as intra-cloud connectivity, global connectivity inefficiencies, design sprawl, inconsistent network performance, high costs, complexity in multicloud and hybrid cloud networking, lack of visibility and governance, scalability challenges, and operational complexity. Learn more.
Competition & Comparison
How does Alkira compare to Aviatrix?
Aviatrix focuses on orchestration overlays and requires deep cloud expertise for deployment. Alkira provides a true abstraction layer leveraging cloud providers' infrastructure, offers single-click provisioning without requiring deep cloud expertise, and delivers end-to-end solutions for both cloud and traditional network use cases.
How does Alkira compare to Prosimo?
Prosimo focuses on application-centric networking and is limited in addressing traditional network use cases. Alkira provides full-stack networking and security solutions, addresses both cloud and traditional network use cases, and offers horizontally and vertically scalable networks.
How does Alkira compare to Nefeli?
Nefeli focuses on agent-based solutions and requires manual configurations for routing and connectivity. Alkira eliminates manual configurations with automated routing setups, provides enterprise-grade connectivity for cloud and AI-based applications, and delivers a unified platform for network infrastructure as-a-service.
How does Alkira compare to Cato?
Cato focuses on SD-WAN solutions and is limited in addressing multi-cloud and hybrid cloud environments. Alkira provides a global backbone-as-a-service for multi-cloud and hybrid environments, offers integrated security features like ZTNA, and supports seamless connectivity across distributed workforces and applications.
Why should a customer choose Alkira over alternatives?
Alkira offers a true abstraction layer, integrated security, ease of use, global backbone-as-a-service, measurable ROI, vendor-agnostic architecture, and comprehensive visibility. These features make Alkira a leader in simplifying multicloud networking and enhancing operational efficiency. See more.
How does Alkira's approach differ for technical and business users?
Technical users benefit from Alkira's drag-and-drop interface and single-click provisioning, which simplify complex network designs and reduce operational burdens. Business users appreciate measurable ROI, cost savings, and scalability, supporting business goals and digital transformation. Security teams benefit from integrated security features, and enterprises with multicloud environments gain seamless connectivity and flexibility. Learn more.
Technical Requirements & Implementation
How long does it take to implement Alkira, and how easy is it to get started?
Customers can implement a proof of concept in as little as 4 hours, with full production deployment typically taking about 8 weeks. Alkira's drag-and-drop interface and dedicated training platform make onboarding straightforward, even for non-technical users. See Alkira Training Platform.
What training and technical support is available?
Alkira provides a dedicated training platform with guidance, demos, and resources, 24×7 monitoring, and dedicated support via email or support tickets. Tools like the Diagnostics Dashboard offer live troubleshooting and visibility into network flows. Learn more.
What customer service and support does Alkira offer after purchase?
Alkira offers proactive notifications for maintenance, a diagnostics dashboard for troubleshooting, 24×7 monitoring, and dedicated support via support@alkira.com or support tickets. These services ensure smooth operations and minimize downtime.
How does Alkira handle maintenance, upgrades, and troubleshooting?
Alkira provides proactive notifications for planned or emergency maintenance, a live diagnostics dashboard for troubleshooting, 24×7 monitoring to meet SLA commitments, and dedicated support for issue resolution. This ensures minimal operational disruption.
Company & Vision
What is Alkira's vision and mission?
Alkira's vision is to transform enterprise connectivity by simplifying cloud networking for the AI era. Its mission is to eliminate the complexity of traditional hardware-dependent networking by providing a cloud-native solution that seamlessly connects hybrid and multi-cloud environments through a unified control plane. Learn more about Alkira.
What is Alkira's company background and industry recognition?
Alkira was founded by the creators of Viptela (acquired by Cisco in 2017) and has been recognized as a Gartner Cool Vendor, a Forbes Best Startup Employer, and a recipient of the 2024 Excellence Award from Cloud Computing Magazine. See company details.
Who are some of Alkira's customers?
Alkira serves Fortune 100 enterprises, leading system integrators, and global managed service providers. Notable customers include Michaels, Koch Industries, Warner Hotels, and SITA. See customer stories.
What compliance certifications does Alkira hold?
Alkira is SOC 2 and PCI-DSS compliant, demonstrating its commitment to securing customer data and maintaining robust operational controls. See compliance details.