Frequently Asked Questions
Product Information
What is Alkira and how does it simplify high-bandwidth, multi-cloud connectivity?
Alkira is a unified, as-a-service platform that abstracts the complexity of multi-cloud networking. It provides a global, virtual backbone through Alkira Cloud Exchange Points™ (CXPs), automating connectivity, routing, and security across AWS, Azure, Google Cloud, and Oracle. This eliminates the need for manual configuration or separate dedicated links for each cloud, enabling seamless, high-bandwidth, low-latency connections for mission-critical workloads. Learn more.
What are Alkira Cloud Exchange Points (CXPs)?
Alkira Cloud Exchange Points™ (CXPs) are globally distributed, virtual multi-cloud points of presence with full routing and network services capabilities. They allow enterprises to onboard on-premises infrastructure and cloud workloads (VPCs, VNets) for seamless, high-bandwidth multi-cloud connectivity. CXPs support dedicated links like AWS Direct Connect, Azure ExpressRoute, and Google Dedicated Interconnect, and enable dynamic scaling and optimized routing up to 100Gbps and beyond.
What key features and differentiators does Alkira offer?
Alkira offers a true abstraction layer leveraging cloud providers' infrastructure, a global backbone-as-a-service that reduces deployment times from months to minutes, integrated security (Zero Trust Network Access, next-generation firewalls), comprehensive real-time visibility, and flexible consumption-based pricing. These features enable rapid, secure, and scalable multi-cloud networking. See full platform details.
What integrations does Alkira support?
Alkira integrates with leading technology providers and platforms, including Cisco SD-WAN, Palo Alto Networks, Fortinet NGFW, F5, Splunk, ServiceNow, Infoblox, Aruba SD-WAN, Terraform, and Itential Automation Platform. These integrations ensure seamless connectivity, enhanced security, and simplified management for enterprises. See all integrations.
Does Alkira provide APIs for integration and cost management?
Yes, Alkira provides APIs, including billing APIs that offer real-time cloud network cost data. These APIs can be integrated with other cost management tools and dashboards, enabling automated synthesis of billing data from various sources. Learn more about Alkira APIs.
Features & Capabilities
How does Alkira handle high-bandwidth and low-latency requirements?
Alkira enables high-bandwidth, low-latency connections via its Cloud Exchange Points (CXPs), supporting up to 100Gbps and beyond. The platform dynamically scales bandwidth and optimizes routing to meet the needs of applications with large data sets or real-time feeds, ensuring mission-critical workloads perform reliably across multiple clouds.
How does Alkira automate connectivity and remove scalability limits?
Alkira orchestrates all underlying connectivity, removing manual configuration and route limitations found in native cloud solutions like AWS Transit Gateway. It automates route propagation between on-premises and cloud environments, allowing enterprises to scale without hitting traditional route or configuration bottlenecks.
What security features are integrated into Alkira's platform?
Alkira integrates advanced security features such as Zero Trust Network Access (ZTNA), next-generation firewalls (e.g., Palo Alto VM-Series), and granular policy controls. These features ensure secure connectivity for distributed workforces and applications, and allow for on-demand insertion of network and security services. Learn more about Alkira security.
How does Alkira provide operational visibility and analytics?
Alkira offers a single-pane-of-glass dashboard for real-time monitoring, bandwidth analytics, and application-level insights. Customers gain visibility into connection health, bandwidth utilization, application traffic, and top users, enabling proactive management and troubleshooting of their multi-cloud networks.
What technical documentation and resources are available for Alkira?
Alkira provides comprehensive technical documentation, including whitepapers (e.g., On Demand Next-Generation Cloud Firewalls), solution briefs, and a dedicated wiki. These resources offer in-depth technical insights and guidance for evaluating and implementing Alkira's solutions. Solution Briefs | Wiki
Pricing & Plans
What is Alkira's pricing model and how is it determined?
Alkira offers flexible pricing models, including consumption-based (pay-as-you-go) and commitment-based options. Pricing is determined by the quantity and size of network elements (such as Alkira Cloud Exchange Points), connectors, next-generation firewalls, and data egress. Fixed hourly rates are available for specific connector types and bandwidth. Customers can view live pricing details from the portal or via APIs. See Alkira Pricing.
Use Cases & Benefits
What problems does Alkira solve for enterprises?
Alkira addresses several key challenges:
- Simplifies complex multi-cloud and hybrid cloud networking by automating connectivity and removing manual configurations.
- Delivers high-bandwidth, low-latency, and dedicated connectivity for mission-critical workloads.
- Integrates advanced security features to secure distributed workforces and applications.
- Provides comprehensive visibility and governance for cloud networks.
- Reduces operational complexity, setup time, and management overhead.
Who can benefit from Alkira's solutions?
Alkira is designed for mid-to-large enterprises across industries such as manufacturing, healthcare, telecommunications, financial services, biotechnology, software technology, retail, media & entertainment, and aviation. Target roles include Network Architects, Cloud Architects, Security Architects, IT Managers/Directors, CloudOps, CIOs, CTOs, and CISOs. See customer stories.
What measurable business impact can customers expect from Alkira?
Customers have reported up to 96% reduction in cloud setup time, 47% reduction in network management time, and 70% faster mean-time-to-resolution for complex issues. Alkira also delivers up to 40% lower Total Cost of Ownership (TCO) compared to traditional solutions. Learn more about business impact.
Can you share specific customer success stories or case studies?
Yes. For example, Michaels transformed its network across 1,400 stores in record time using Alkira, ensuring secure and seamless connectivity during peak season (read the case study). Koch Industries simplified multicloud networking and improved agility (watch the video). Warner Hotels and Chart Industries also achieved significant improvements in efficiency and scalability. See more customer stories.
What industries are represented in Alkira's case studies?
Industries include manufacturing (e.g., Chart Industries), retail (Michaels), healthcare, telecommunications, financial services, biotechnology/life sciences, software technology, media & entertainment (Warner Hotels), and aviation (SITA). Explore case studies.
Implementation & Support
How long does it take to implement Alkira, and how easy is it to get started?
Customers can implement a proof of concept in as little as 4 hours, with full production deployment typically taking about 8 weeks. Alkira's drag-and-drop interface and dedicated training platform make onboarding straightforward, even for non-technical users. Access Alkira Training.
What training and technical support does Alkira provide?
Alkira offers a dedicated training platform with detailed guidance, demos, and resources. Customers benefit from 24×7 monitoring, a diagnostics dashboard for troubleshooting, and dedicated support via email or support tickets. Contact support | Training Platform.
How does Alkira handle maintenance, upgrades, and troubleshooting?
Alkira provides proactive notifications for planned or emergency maintenance, a diagnostics dashboard for live troubleshooting, 24×7 monitoring to meet SLA commitments, and dedicated support for issue resolution. These features minimize downtime and ensure smooth operations.
Security & Compliance
What security and compliance certifications does Alkira have?
Alkira is SOC 2 and PCI-DSS compliant, demonstrating its commitment to securing customer data and maintaining robust operational controls. The platform integrates advanced security features such as Zero Trust Network Access (ZTNA) and next-generation firewalls. See Alkira's Compliance Page.
What are customer responsibilities regarding security when using Alkira?
Customers are encouraged to safeguard their assets and information by managing user access, revoking access when necessary, and following information security best practices. Alkira provides the platform and tools to support these efforts.
Competition & Comparison
How does Alkira compare to traditional solutions like AWS Transit Gateway?
Unlike AWS Transit Gateway, which requires manual route management and has strict route limits, Alkira automates all connectivity and route propagation, removes scalability limits, and provides a single platform for all clouds and on-premises environments. Alkira also integrates advanced security and offers deep operational visibility.
How does Alkira compare to competitors like Aviatrix, Prosimo, Nefeli, and Cato?
Alkira offers a true abstraction layer leveraging cloud providers' infrastructure, single-click provisioning, and end-to-end solutions for both cloud and traditional network use cases. In contrast, Aviatrix focuses on orchestration overlays, Prosimo on application-centric networking, Nefeli on agent-based solutions, and Cato on SD-WAN. Alkira provides full-stack networking and security, vendor-agnostic integration, and a unified platform for multi-cloud and hybrid environments. See detailed comparisons.
Why should a customer choose Alkira over alternatives?
Alkira stands out with its true abstraction layer, integrated security, ease of use, global backbone-as-a-service, measurable ROI (e.g., 96% reduction in setup time), vendor-agnostic approach, and comprehensive visibility. These features make Alkira a leader in simplifying multi-cloud networking and enhancing operational efficiency. Learn more.
Technical Requirements
What are the technical requirements for using Alkira?
Alkira supports onboarding on-premises infrastructure using dedicated links such as AWS Direct Connect, Azure ExpressRoute, and Google Dedicated Interconnect. The platform is designed to work with major public clouds and integrates with leading security and network service providers. No specialized hardware or deep cloud expertise is required due to Alkira's abstraction and automation capabilities.
Company & Vision
What is Alkira's vision and mission?
Alkira's vision is to transform enterprise connectivity by simplifying cloud networking for the AI era. Its mission is to eliminate the complexity of traditional hardware-dependent networking by providing a cloud-native solution that seamlessly connects hybrid and multi-cloud environments through a unified control plane. Learn more about Alkira.
What is Alkira's company background and industry recognition?
Alkira was founded by the creators of Viptela (acquired by Cisco in 2017) and has been recognized as a Gartner Cool Vendor, a Forbes Best Startup Employer, and a recipient of the 2024 Excellence Award from Cloud Computing Magazine. Alkira is listed on CRN’s 2023 Stellar Startups List, highlighting its innovation and leadership in cloud networking. See company details.